Help

The fastest way to learn any screen: click the round ? Help button in the corner of the intake, your build portal, or Settings. Small ? markers appear next to buttons and statuses — hover (or tap) any of them for a one-sentence explanation of what that control does. Click the button again to turn the markers off. Your choice is remembered on this device.

Go to Start Building. There are three short steps, and nothing is paid or committed until the very end:

1. Describe it. Fill in your email, what you want built, and who will use it. The “Technical requirements” box is optional — skip it if you are not sure.
2. Confirm your email. We email you a 6-digit code; type it in. The code expires after 10 minutes — if it does not arrive, check spam or press Resend code.
3. Answer the follow-up questions. Our AI asks a handful of plain questions (a progress bar shows how close you are). When it has enough, it writes your spec and shows a fixed price.

Your progress is saved in your browser for 24 hours — if you close the tab, coming back to the intake picks up where you left off.

When scoping finishes you land on one page with everything you need to decide:

• Feasibility — our honest read on how buildable your project is as scoped, with any risks flagged before you pay.
• The spec — a written description of exactly what will be built. Payment locks this in, so read it.
• Your tier and fixed price — one of four tiers: Micro ($3,000, 5–7 days), Tool ($9,500, 10–14 days), Platform ($16,500, 3–4 weeks), or Complex ($38,000, 4–6 weeks). The price cannot change at checkout.
• “Anything else we should know?” — an optional box for reference links, design preferences, or deadlines. It gets attached to your spec.

Want something different? Press Start over to redo the intake, or add corrections in the notes box before paying.

Both buttons open a secure Stripe checkout. The difference:

• Pay in full — the whole fixed price now. Simplest option, and the only one where a discount code can be entered on the Stripe page.
• 50% deposit — half now to start the build. The other half is due when the delivered build matches your spec; until the balance is paid, the source-code download stays locked.

If the final build turns out to match a lower tier than you paid for, you are charged the lower price and refunded the difference. If something scoped cannot be delivered, the partial-delivery guarantee refunds you proportionally — the exact policy is shown on the spec page and in the Terms.

Right after checkout, the confirmation page shows your personal portal link (it looks like sindri.build/c/…), and the same link is emailed to you from builds@sindri.build with the subject “Your build is confirmed”.

• Bookmark it. The link itself is your key — no password needed — so keep it and don't share it with anyone you wouldn't share the project with.
• Lost it? Search your email for “sindri”, or write to hello@sindri.build and we'll resend it.

The colored badge at the top right of your portal is where your build is right now. It updates on its own — no need to refresh the page.

The box at the bottom of your portal goes straight to the person building your project — use it for context, questions, corrections, or change requests at any stage. Replies from your builder appear in the same thread.

Above the message box is the assets tray: attach up to 10 images (logos, screenshots, mockups — PNG, JPG, WEBP, or GIF, 10 MB each) with the + Add image button. Your builder sees everything you add.

When the status turns Delivered, a green delivery message appears in your portal with a live preview link and a Download your project (.zip) button. The zip is your full source code — yours to host, modify, and extend, with no licensing and no lock-in.

Paid by deposit? The download unlocks after the remaining balance is paid — a Stripe payment link is emailed to you at delivery. Then reply in the portal to request changes, or tell us everything looks good.

Small clarifications and details: yes — just write them in your portal message box, any time. Your builder sees them.

Changes that expand the scope (new features, new integrations) are a new intake or a change order rather than a portal message — the fixed price you paid covers the spec you locked in. If you are unsure which side your request falls on, ask in the portal.

You do not need to sign in to use your build portal — the portal link is the key. An account is created automatically at checkout with your email (no password yet), and it exists only for account settings.

• First time signing in? Use Forgot password on the sign-in page with your checkout email to set a password. After that, Settings is where you change it.
• Forgot your password? Use Forgot password on the sign-in page — a reset link is emailed to you.
• Optional two-factor authentication: in Settings you can add a 6-digit code from a free phone app (Google Authenticator, 1Password, Authy) at sign-in, plus one-time backup codes in case you lose your phone.

Email hello@sindri.build — a person reads it. Or use the feedback form (also the round button at the bottom-right of every page) for bug reports and suggestions.